Alice Loizeau

My name is Alice Loizeau, I am a 4th year doctorate student in Human-Computer Interaction in the Loki team of the Inria center of the University of Lille (France). I am supervised in my thesis by Stéphane Huot and Mathieu Nancel.

I am studying the notion of error in Human-Computer Interaction. In HCI, ‘errors’ are often seen as inappropriate and preventable actions on the part of the user, such as typing mistakes, clicking on buttons by accident, selecting the incorrect command, etc. This makes them easy to measure and evaluate, but oversimplifies their definition, the analysis of the causes of undesirable computer responses, and their real consequences for people. By studying its use in different fields of research (HCI, ergonomics, safety sciences…) and the way people experience it, I broaden this definition by centering it on subjective experience; the cost and responsibility felt. I’ll be introducing new characterizations of interface errors, including, for example, notions of guilt, frustration, or physiological limits that are typically disregarded. I want to better understand the causes and consequences of errors, both from the human point of view and from that of the system or its design. My work creates, implements and evaluates new design rules for interactive systems, taking better into account of each user’s capabilities, perceptions and intentions.